This page describes the privacy practices for information collected by Softvelum LLC products - WMSPanel web service, Nimble Streamer media server and Larix Broadcaster. This is the basis for our customer relationships. We (Softvelum LLC team) will post here all to the changes for privacy policies.

What information does WMSPanel collect?

WMSPanel web service collects the data from the servers where our customers installed our service agent as described below.

For Wowza Streaming Engine, WMSPanel collects server name, server IP addresses, server performance metrics (CPU and RAM load), IP address of each connection, traffic consumed by all connections, server configuration, virtual hosts names, applications names, application instances names, streams names; the IP addresses of connections are used for statistics processing only and ARE NOT stored within the service after the statistics are processed. WMSPanel DOES NOT process or collect the content which is stored and transmitted on customer's server.

For Nimble Streamer, WMSPanel collects server name, server IP addresses, server performance metrics (CPU and RAM load), IP addresses of visitors, traffic consumed by visitors, server configuration; the IP addresses of connections are used for statistics processing only and ARE NOT stored within the service after the statistics are processed. WMSPanel DOES NOT process or collect the content which is stored and transmitted on customer's server.

For Windows Media Services, WMSPanel collects server name, server IP addresses, IP addresses of connections, traffic consumed by visitors; the IP addresses of connections are used for statistics processing only and ARE NOT stored within the service after the statistics are processed. WMSPanel DOES NOT process or collect the content which is stored and transmitted on customer's server.

WMSPanel web service also requires cookies to record current session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.

Softvelum team is the sole owner of the information collectsed on the WMSPanel web service. WMSPanel customer is allowed to browse the data collected on this customer's servers via all means provided by WMSPanel web service. Softvelum team will not sell, rent or expose in any other way this information to anyone else.

What information does Nimble Streamer collect?

Nimble Streamer media server software collects only the data described in "What information does WMSPanel collect?" section. No other information is collected.

What information does Larix Broadcaster collect?

Larix Broadcaster application for Android DOES NOT collect any data from user mobile device.

What does Softvelum do with the information it gathers for WMSPanel?

The information collected from customer's servers is processed and stored in order to provide the user experience described in Softvelum LLC products' promotional materials such as the web site, the team's blog and any other online and offline documentation.

Softvelum team members will follow up by email with people who filled out contact form or signed up for account within the service. Using the email addresses provided at registration, WMSPanel team members may send personal promotional emails about new products, product enhancements and special offers. Upon written request, Softvelum team will remove your personal information from our contacts database.

With whom does Softvelum share the information it gathers?

Softvelum team DOES NOT share information collected by WMSPanel web service to outside third parties. This relates both to customer's personal information and the data collected from customer's servers.

How does Softvelum LLC handle the financial information?

Softvelum does not store or process financial information of its customers. All information regarding customers' billing is processed and stored by FastSpring payment gateway. Please refer to FastSpring terms of service to see how your financial information is handled and protected.

What are Softvelum service' security measures for information it gathers and tracks?

Softvelum takes precautions to protect your information. When Softvelum gathers sensitive information, this information is protected both online and offline. Whenever we collect sensitive information, such as streaming media meta-data, that information is encrypted and transmitted to us in a secure way via SSL encryption. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. Softvelum agent is sending information using SSL encrypted connection. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees are granted access to personally identifiable information. The computers and servers in which we store customer's identifiable information are kept by Rackspace hosting provider. Read Rackspace security management web pages to learn more about how our and your data is protected.